Training Institute

Training Testimonial

“I have been impressed with the quantity and quality of training events at People Incorporated. I wish all human service employees were granted such convenient and thorough training opportunities, as these inevitably translate into greater success in partnering with the people we serve for improved outcomes. Thanks, People Incorporated!”


— Vanessa, People Incorporated

De-escalation Part 2

Date: November 21st, 2019
Time: 12:45pm-4:00pm
CEUs: 3.0
CEU Type(s): Behavioral Health, Marriage and Family Therapy, Social Work

Sometimes a situation becomes potentially violent regardless of how skillful a practitioner is in nonverbal and verbal de-escalation techniques. This class explores what the next steps are and when to call for help. We take a close look at setting limits without them sounding like threats, how the call to 911 should sound and some tips on how to work with emergency services. One element that is sometimes forgotten is how to rebuild the relationship after the crisis. The class concludes with some notes on self-care post crisis and the importance of a debriefing protocol.


Location Information

People Incorporated Training Institute

860 Blue Gentian Rd
Suite 160
Eagan, MN 55121

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