Date: January 17th, 2019
CEU Type(s): Behavioral Health, Marriage and Family Therapy, Social Work
This class presents a neurobiological framework for understanding the nature of upset encounters and discusses common mistakes that people make in attempting to diffuse them. The intervention begins with “checking oneself” and establishing good control of one’s nonverbals, including pace and tone of voice. From there, the class examines and practices some verbal responses, that effectively in de-escalate while avoid being confrontational.
People Incorporated Training Institute
860 Blue Gentian Rd
Eagan, MN 55121