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Training Testimonial

“Russ utilizes real world examples in his training and tailors his presentations to meet the needs of his audience.”

— Brian, Missions Inc.

De-escalation Part 1

Date: September 12th, 2019
Time: 8:45am-12:00pm
CEUs: 3.0
CEU Type(s): Behavioral Health, Marriage and Family Therapy, Social Work

This class presents a neurobiological framework for understanding the nature of upset encounters and discusses common mistakes that people make in attempting to diffuse them. The intervention begins with “checking oneself” and establishing good control of one’s nonverbal communication, including pace and tone of voice. From there, the class examines and practices verbal responses that promote empathic connection to calm the crisis. 

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Location Information

People Incorporated Training Institute

Address:
860 Blue Gentian Rd
Suite 160
Eagan, MN 55121

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