July 30, 2020

How can we help people manage their emotions around wearing a mask? Our Training Institute Director, Russ Turner, discussed tips for de-escalating these situations on KARE-11. “When you approach the conversation – think about it as a stress or anxiety response. The first thing to do is to connect with that person. It’s about thinking through how you can partner with that person and look for what we call a shared goal.”

Watch the segment.

The institute’s “Masks Up! Seeking Voluntary Compliance amid COVID-19” class started August 4, 2020.