How Best To Handle Confrontations Involving Masks

With our state’s mask-wearing mandate, there are bound to be conflicts. Our Training Institute Director, Russ Turner, discusses with WCCO-TV how to de-escalate these situations. “They’re stress responses – people are thinking it’s a new thing, it’s scary and wondering how long it’s going to last. If you think about it like that, and in your conversation, If you make it reflective, make it validating use paraphrase, and use really simple language, you can de-escalate the situation.”

 

Watch the segment.