April 27, 2020
Our Training Institute Director, Russ Turner, is featured on KEYC-News in Mankato, Minnesota. He discusses how learning tips to de-escalate tension during COVID-19 can help.
“It can actually improve the relationship or that alliance between people. So the absolute best thing to remember is that empathy reduces tension. Empathy is seeing it from their point of view,” said Turner.
The Training Institute is offering free resiliency classes for the public, agencies, and healthcare workers to help you and your team during this time.