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An Improvised De-escalation Training

December 11, 2019

“De-escalation is creating connection in crisis.” Tune in to The Theater of Public Policy’s podcast as our Training Institute Director, Russ Turner, introduces practical ways to connect with people to de-escalate situations. Validating emotions, offering to help, reflecting back the person’s concerns, apologizing, and understanding the role of nonverbal behaviors are some of the techniques discussed.