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Training Testimonial

“Russ utilizes real world examples in his training and tailors his presentations to meet the needs of his audience.”

— Brian, Missions Inc.

De-escalation: What Helps When People Are Upset

Date: April 5th, 2017
Time: 9:00am-12:00pm
CEUs: 3.0
CEU Type(s): Social Work

Participants can use nonverbal and verbal strategies to help de-escalate people in crisis. Using clinical and nonclinical examples, this class examines the physiology of crises and the role of stress in people’s decision-making. Using role-play and a high level of interaction, the class presents: nonverbal communication; things not to say; why de-escalation skills are important; why getting defensive makes it worse; accepting criticism; using reflective responses; stating your support; labeling emotions; validating; apologizing; offering to help; setting limits skillfully.

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Location Information

Family Life Mental Health Center

Address:
1930 Coon Rapids Boulevard
Coon Rapids, MN 55433
763-427-7964

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