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Training Testimonial

“I have been impressed with the quantity and quality of training events at People Incorporated. I wish all human service employees were granted such convenient and thorough training opportunities, as these inevitably translate into greater success in partnering with the people we serve for improved outcomes. Thanks, People Incorporated!”

 

— Vanessa, People Incorporated

De-escalation: What Helps When People Are Upset

Date: August 29th, 2017
Time: 9:00am-12:00pm
CEUs: 3.0
CEU Type(s): Social Work

Participants can use nonverbal and verbal strategies to help de-escalate people in crisis. Using clinical and nonclinical examples, this class examines the physiology of crises and the role of stress in people’s decision-making. Using role-play and a high level of interaction, the class presents: nonverbal communication; things not to say; why de-escalation skills are important; why getting defensive makes it worse; accepting criticism; using reflective responses; stating your support; labeling emotions; validating; apologizing; offering to help; setting limits skillfully.

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Location Information

Argosy University

Look for signage for classroom number when entering lobby.

Address:
1515 Central Parkway
Eagan, MN 55121
651-846-2882

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