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Training Testimonial

“I really liked the focus on skills; we got a nice ‘take-away.'”

— Eric, Resource Minnesota

De-escalation: What Helps When People Are Upset

Date: June 21st, 2017
Time: 12:00pm-3:00pm
CEUs: 3.0
CEU Type(s): Social Work

Participants can use nonverbal and verbal strategies to help de-escalate people in crisis. Using clinical and nonclinical examples, this class examines the physiology of crises and the role of stress in people’s decision-making. Using role-play and a high level of interaction, the class presents: nonverbal communication; things not to say; why de-escalation skills are important; why getting defensive makes it worse; accepting criticism; using reflective responses; stating your support; labeling emotions; validating; apologizing; offering to help; setting limits skillfully.

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Location Information

People Incorporated Huss Center for Recovery

Class is held in the ballroom. To learn more about this venue, view our Huss Facility Info Sheet.

Address:
2120 Park Avenue
Minneapolis, MN 55404
612-872-2050

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